Shipping Policy

Shipping Information

We deliver with care 🌸

Everything you need to know about how your jewellery reaches you

⚡

48 hrs

Dispatch

🚚

3–7 days

Delivery

📦

Free

Above ₹999

1Processing & Dispatch ▼

All orders are processed and dispatched within 48 hours (2 business days) of order placement.

Orders placed on Sundays or Public Holidays are processed the next business day.
You'll receive a dispatch confirmation via Email & WhatsApp.

2Shipping Charges ▼

Standard Shipping: Flat ₹70 on orders below ₹999
Free Shipping: On all orders above ₹999
Prepaid Orders: Extra 10% OFF on all prepaid orders
COD Orders: Available — we'll call once to confirm before dispatch

3Estimated Delivery Time ▼

Once dispatched, your package usually arrives within:

Metros

3–5 days

Rest of India

5–7 days

Remote Areas

7+ days

4Courier Partners ▼

We ship via Shiprocket using India's most trusted courier networks:

BlueDart ShiprocketDelhivery Xpressbees Ecom Express

5Order Tracking ▼

As soon as your order is shipped, you'll receive a Tracking Link via Email and SMS/WhatsApp. Track your package in real-time from dispatch to doorstep.

6Tampered Packaging ▼

We pack every order in secure, tamper-proof packaging.

⚠️ Do not accept the package if it looks opened, torn, or tampered with.
If you notice any issue, record an unboxing video and contact us immediately at support@kiojewels.com or WhatsApp us.

7Delays ▼

While we always strive to deliver on time, unforeseen delays due to weather, strikes, or courier operational issues are beyond our control. We appreciate your patience — and we'll keep you updated.